Terms of Service

1. Acceptance

By using the website, submitting an inquiry, booking a session, accepting a proposal, or paying an invoice, the user or client agrees to these Terms. A person acting for a business represents that they have authority to bind that business. If a written proposal, statement of work, or consulting agreement conflicts with these general Terms, the more specific written document controls for that engagement.

2. Nature of services

Aurevian Labs provides non-technical professional consulting. Services may include creative direction, visual concept development, brand positioning, identity advisory, content strategy, campaign review, workshops, and ongoing creative advisory. Services are provided remotely unless expressly agreed otherwise. Consulting consists of analysis, recommendations, discussion, written summaries, frameworks, and other deliverables described in the accepted scope.

The practice does not provide legal, accounting, tax, investment, regulated financial, engineering, cybersecurity, medical, or other licensed professional advice. It also does not operate a client’s business or guarantee implementation unless a separate written scope states otherwise.

3. Proposals, packages, and estimates

Website prices are starting prices in United States dollars and are not binding quotations for every project. Final fees depend on scope, complexity, timing, stakeholder count, research requirements, meetings, revision rounds, and requested deliverables. A service begins only after scope, fee, schedule, and payment requirements are confirmed. Any work outside the agreed scope may require a change order, additional fee, or revised timeline.

4. Client responsibilities

• Provide accurate, lawful, and sufficiently complete information, objectives, references, and access.
• Identify decision-makers and provide consolidated feedback and approvals on time.
• Confirm that supplied names, images, text, research, data, trademarks, and other materials may lawfully be used.
• Review recommendations and deliverables for factual accuracy, legal compliance, accessibility, cultural fit, and suitability before publication or implementation.
• Maintain secure copies of important files and implement any accepted recommendation through qualified personnel where necessary.

Delays, incomplete materials, conflicting feedback, or unavailable stakeholders may extend the schedule and may require rescheduling or additional fees.

5. Scheduling and communications

Consultations and workshops are scheduled based on availability. Times are not reserved until confirmed. Clients must join online meetings with appropriate equipment and a stable connection. Unless included in scope, meeting recordings are not provided. Business communications may occur by email, online meeting, shared document, or another agreed platform. The client is responsible for monitoring the contact information supplied.

6. Fees and payment

Invoices are payable according to the stated due date and currency. Fixed projects may require a non-refundable or partially earned deposit, milestone payments, or full advance payment. Monthly advisory services may be invoiced in advance. Late payment may pause scheduling, access, delivery, or further work. The client is responsible for applicable taxes, transfer costs, and bank or payment processor fees unless the invoice states otherwise.

7. Revisions and approvals

The included number of reviews or revision rounds, if any, appears in the proposal. A revision means a reasonable adjustment within the approved direction, not a new strategy, concept, audience, or deliverable. Client approval may be written by email or through the agreed project platform. Work approved or published by the client is treated as accepted, subject to correction of any material failure to match the written scope.

8. Intellectual property

Each party retains ownership of materials created or owned before the engagement. The client retains ownership of client-provided content. Aurevian Labs retains ownership of its methods, templates, know-how, internal tools, general frameworks, and reusable non-client-specific materials. Ownership or license rights in final custom deliverables are defined in the accepted proposal and become effective only after all related invoices are paid.

Third-party fonts, photographs, software, stock assets, research, platform features, and other licensed materials remain subject to their own terms. Unless expressly included, the client is responsible for purchasing final production licenses and conducting trademark, copyright, regulatory, or legal clearance.

9. Confidentiality

Each party should use reasonable care to protect confidential information disclosed for an engagement and use it only for the intended project. Confidential information does not include information already lawfully known, independently developed, publicly available without breach, or lawfully received from another source. Disclosure may occur to service providers or professional advisers with a need to know, or when legally required.

10. Portfolio and attribution

Aurevian Labs will not publicly disclose confidential strategy or unpublished client materials without permission. Any right to identify a client or display completed public-facing work as a case study must arise from the applicable project agreement or separate consent. A client may request reasonable factual corrections to an authorized case study.

11. Third-party services

Recommendations may refer to platforms, creators, printers, photographers, designers, agencies, software, media channels, or other providers. Unless expressly agreed, those parties are independent and not controlled by Aurevian Labs. The client is responsible for reviewing and contracting with third parties. Availability, pricing, policies, performance, and security of third-party services may change.

12. Results and professional judgment

Creative and commercial outcomes depend on many factors outside the consultant’s control, including implementation, audience response, market conditions, budgets, legal clearance, platform changes, competition, timing, and client decisions. Recommendations reflect professional judgment based on information available at the time. No specific revenue, growth, audience, approval, ranking, funding, banking, or commercial result is promised.

13. Cancellation, refunds, and termination

Scheduling changes and refunds are governed by the Refund and Cancellation Policy and any more specific written engagement terms. Either party may terminate an engagement for material breach that remains uncured after reasonable notice. Aurevian Labs may immediately suspend or terminate work involving unlawful conduct, abuse, nonpayment, infringement, misrepresentation, or material security risk. The client remains responsible for work performed, committed third-party costs, and earned fees through termination.

14. Website conduct

Users may not interfere with the website, attempt unauthorized access, introduce harmful code, scrape or copy substantial content, misrepresent identity, use the site for unlawful activity, or infringe rights. Website content is provided for general information and may be changed, corrected, or removed without notice.

15. Limitation of liability

To the fullest extent permitted by law, Aurevian Labs is not liable for indirect, incidental, special, punitive, exemplary, or consequential loss, including lost profit, lost opportunity, business interruption, reputational harm, loss of data, or third-party claims arising from use of the website or services. Aggregate liability arising from a specific engagement will not exceed the amount actually paid to Aurevian Labs for the portion of services giving rise to the claim during the six months before the event. These limitations do not exclude liability that cannot legally be limited.

16. Indemnity

The client agrees to defend and hold Aurevian Labs harmless from third-party claims arising from client-provided materials, unlawful instructions, unapproved or modified use of deliverables, failure to obtain required permissions, or the client’s breach of these Terms, except to the extent caused by the consultant’s proven wrongful conduct.

17. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles. Before filing a formal claim, the parties will attempt in good faith to resolve the matter through written notice and reasonable discussion. Unless applicable law requires otherwise, courts located in or serving Jefferson County, Kentucky will have jurisdiction.

18. General provisions

If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions continue. Failure to enforce a provision is not a waiver. The client may not assign an engagement without written consent, while Aurevian Labs may use qualified service providers and may assign obligations as part of a legitimate business transfer. Electronic records, approvals, and signatures may be used. These Terms may be revised for future website use and future engagements.